Shipping policy
This Shipping Policy explains how orders are processed and delivered within Türkiye by Engrave (“we”, “us”, “our”).
We currently do not offer international shipping.
1. Order Processing
- All orders are processed within 1–3 business days.
- Personalized items may require additional preparation time.
- Orders are not processed on weekends or public holidays.
You will be notified if there are any unexpected delays.
2. Domestic Shipping
We offer delivery to all regions within Türkiye.
Estimated delivery times:
- Standard Shipping: 2–6 business days
Shipping fees are calculated at checkout based on your location and chosen delivery method.
3. Order Tracking
Once your order is shipped, you will receive an email containing your tracking number.
Tracking updates may take 24–48 hours to appear.
4. Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit.
If your order arrives damaged, please contact the shipping carrier directly.
You may also contact us for further assistance.
5. Incorrect Address
Customers are responsible for providing accurate shipping information.
We cannot refund or resend orders shipped to an incorrect address provided by the customer.
6. Contact Us
For shipping-related questions, contact us at:
📩 info@engraveofficial.com